“Virginia Duffy has compiled an outstanding resource to help professional rescuers—as well as infrequent and reluctant responders—understand and channel “emotional energies” during crises.”  “Despite the development and availability of superior technical emergency medical care resources, the outcome of emergencies is most often determined by the human factor. Emergencies produce emotions in patients, responders and bystanders. If responders are not well prepared to deal with the intense, often debilitating psychological effects when confronting a potentially life threatening event, the patient may not receive a second chance at life.”

 Frank J. Poliafico, RN , Executive Director , AED Instructor Foundation

A must read for emergency responders and an excellent review for all those in the mental health field. Clear and concise, I highly recommend it!

William Lewek MD, FAPA, Assistant Clinical Professor University of Rochester, Rochester NY.

"What a great little book!  It's to the point, clear and very informative.  It's all here...in this little book! Finally, here is the long awaited and much needed behavioral first aid handbook for healthcare professionals and all emergency responders". 

Laura Gasparis Vonfrolio PhD RN CEN Author

I improved my skills 300%. Incredible techniques for all psychiatric and behavioral emergencies with reliable patient outcomes. Perfect in the ER and in the field.

Patricia Ann Bemis, RN CEN , Author Emergency Nursing Bible, Instructor  Emergency Nursing Course

This is an easy to read, clear and concise guide for dealing with emotions and emergencies. The author’s valuable expertise is evident through the book.  Its' advice to rescuers on dealing with personal emotions is invaluable. A must have for rescue workers, law enforcement and anyone who may deal with individuals in crisis.

Amneris E. Luque, M.D. Director : Infectious Disease Clinic, Strong Memorial Hospital, Rochester NY