Before You Speak: More Crisis Communication Hints

9:15 pm Communication

If  communication between persons is to be successful, helpful, and meaningful, acceptance needs to be part of the process. Acceptance of a person regardless of their situation is crucial for therapeutic communication.  This is especially true when you are trying to communicate with someone who is upset. It is critical for the person to know that you are accepting of them, and will not judge them or what they say.  This makes it possible for them to take a risk and tell you what is really on their mind.  If you are sending judgemental vibs you will not get open honest communication in return. 

Acceptance can be difficult  especially if the person you are trying to help is saying or doing things that are objectionable to you.  Remember, you are accepting the person as a human being in distress, not offering approval of behavior.

The best way to indicate acceptance is active listening which was discussed earlier in this blog.  It is also helpful to encourage the person to go on talking. The best way to do this, is to offer responses such as: “uh-hmm,” “yes,” “go on,” and nodding. Another way to be accepting is by offering yourself. You can offer of yourself by letting the person know that you are sincerely willing to help them. This can be done by making statements, such as “Can I sit with you”? “Would you like to talk ?” or “I would like to help.” Sometimes just being with a person is enough to be helpful, you don’t need to say anything. Words are often overrated!

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